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Account billing and packages
Packages & Pricing
What happens if I exceed my package connection, channel or message limits?
Do you charge for encrypted TLS connections?
How does Ably count peak connections?
How does Ably count messages?
Do you have any connection, message, rate or other limits on accounts?
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SLA & Uptime Guarantees
Refunds if service uptime not achieved
Ably's uptime guarantee
I'm experiencing service disruption but the status site says that there isn't any downtime - why?
Do you support custom CNAME endpoints?
Do you support white-label browser libraries?
Do you support dedicated isolated clusters?
Do you have an option to keep my data in Europe?
Do you have an option to keep my data in America?
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How will charges from Ably appear on my credit card statement?
Where can I find a copy of my invoices?
Can I have monthly invoices and receipts sent my accounts department?
Do you have an option to keep my data in Europe or the United States?
I'm on a Business package, what happens if I exceed my connection, channel or message limits?